Absoft optimises SAP support options with service launch

Source: press release, 25 June 2019

Don Valentine, Absoft Commercial Director
Don Valentine, Absoft Commercial Director (photo: Absoft)

SAP® consultancy, Absoft, has announced the launch of Absoft Application Support, a fixed-price, fixed-scope SAP support package, created to meet client demand for a highly customisable service, specific to individual business stream requirements across the oil and gas industry.

Focusing on service requirements, rather than an hours-per-month support model, the basic Application Support package can be augmented with a suite of optional add-on components, including a GDPR review services and legislative compliance health checks.

Don Valentine, Absoft Commercial Director comments, “Over the past 12 months, we have identified a clear demand from our clients for an SAP support service which precisely aligns with their requirements and does not result in unused client hours. We continue to provide the flexibility for which we are renowned, by offering ‘add on’ services which will evolve to respond to the market landscape and can be actioned on a permanent or ad-hoc basis, as required.”

“Crucially, a fixed scope and fixed price are fundamental to accurate forecasting and smarter budgeting. It goes without saying that this is important consideration across the energy industry and a benefit we are pleased to be able to offer our clients, regardless of size, sector or location,” adds Valentine.

In addition to the existing UK-based support centre and dedicated service delivery and account manager framework, the new Application Support package will continue to provide a number of flexible consultancy days, which Absoft envisages clients will utilise for training or smaller projects.