New Wärtsilä Expertise Centre provides value-adding lifecycle support

Source: press release, 14 November 2019

The new Wärtsilä Expertise Centre in Singapore complements nine other such centres to provide instant global customer support
The new Wärtsilä Expertise Centre in Singapore complements nine other such centres to provide instant global customer support (photo: Wärtsilä)

The technology group Wärtsilä has established its latest Expertise Centre (EC) in Singapore. Based within the company’s Acceleration Centre facilities, the EC provides various value-adding support functions, including for example, operational support and dynamic maintenance planning, for those Marine and Energy business customers having Lifecycle Solution agreements with Wärtsilä. Wärtsilä Expertise Centres currently monitor some 900 installations with more than 2,000 engines around the world.

The new Singapore EC complements Wärtsilä’s nine other EC units located in strategic locations around the world. Together, the centres support Lifecycle Solution agreement customers with advice and recommendations based on the analysis of data from monitoring the condition and performance of the specified machinery. These ECs act as a contact point where power plant and ship owners and operators can receive assistance for day-to-day operations and unforeseen situations. They can also identify improvement possibilities, which can then be communicated accordingly. By enabling a holistic view of operations, and through performance guarantees, the centres aim at creating added customer value.

Among the benefits these Expertise Centres deliver are the management and optimisation of performance, which enables the full potential of assets to be realised, as well as maintenance management and analytics to ensure the efficiency of the maintenance activities. These benefits are based on the use of the latest digital tools allowing instant customer support.

“Our aim is always to serve the customer better. We do this by using the latest technology and proven methods to increase the asset’s reliability and availability, while at the same time reducing the need for unplanned maintenance. The customer can rely on Wärtsilä ensuring that operational performance is maintained at the right level, and the new Singapore EC emphasises our commitment to long-term partnerships with our customers,” says Erik Ristiluoma, Director, Contract Management, Wärtsilä Marine.

The centre, which became fully operational on November 1, can also host face-to-face meetings with customer personnel to discuss all matters relating to the operation and maintenance of their machinery.