Alfa Laval collaborates with BenLink to expand its service offering within food and selected energy applications

Source: press release, 13 January 2021

Alfa Laval welded heat exchangers in action
Alfa Laval welded heat exchangers in action (photo: Alfa Laval)

Alfa Laval has signed a collaboration agreement with BenLink, a crowd service provider, to expand its service offering, mainly in the food and selected energy applications. BenLink’s extensive network of service technicians will be able to deliver real-time maintenance and support under the supervision of Alfa Laval’s technical experts – further supporting Alfa Laval’s heat transfer service business.

Alfa Laval’s service business accounts for 29% of the company’s order intake (2020) and has shown a good development over the last years. Alfa Laval continuously strives to secure customer uptime through prime service execution, via its own organisation and tools for digital and remote service supply – and through collaboration with partners such as BenLink, with more than 4,000 technicians based in Germany, India, the UK, and the USA.

“To be able to deliver an excellent customer experience is essential for our relationships with our clients,” says Nish Patel, President of the Food & Water Division. “With this collaboration, combining our technical expertise with their network, we will get more ‘feet on the street’ and will be able to deliver high quality service and maintenance even closer to our customers.”

Thomas Møller, President of the Energy Division, adds, “Well-serviced products are important for our customers but also for society, as estimates show that up to 2.5% of the world’s CO2 emissions could be prevented if heat exchangers currently installed in industrial processes were simply cleaned and maintained properly.”