Direct myE-Service access to all order- and production-related data.
Dillinger, Europe’s leading producer of heavy plate, lives out in all sectors an innovation culture that sets standards throughout industry. The driving force here is the company’s equally target-orientated and customer-centred innovation management applied along the entire supply chain. A prime example of this is the range of digital services provided within its web-based customer portal – a feature developed on the basis of close cooperation with the customer.
Now the renowned steelmaker opens up for its customers a transparency of order- and production-related data previously unattained on this market with the first expansion stage of its E-Service platform. Under the programmatic name “myE-Service” it combines the high complexity of data retrievable online at any time with practically unlimited filter options and needs-orientated customisability.
Pilot customers have again been closely involved in the drafting of this new module for Dillinger’s online service portal. The myE-Service program has been developed inter alia on the guiding principle of providing greater planning certainty for customers. As in the past, you will find in the system all order-related data, such as certificates, confirmation of order, invoices and shipping advice. But now you can also view the latest status of production of ongoing orders around the clock. Select from three different information levels: Project, Order and Item. The individually configurable degree of detail of these levels enables you to draft a tailor-made status report in a remarkably short time.
Detailed up-to-date information at the required depth
Existing users of the previous E-Service system reach a dashboard displaying various brief summaries via their familiar log-in-data, new users via a once-only registration procedure. These summaries indicate at a glance, for example, the key information on projects, such as the number of plates still to be delivered or the deliveries completed since the last log-in.
A simple click enables customers to progress from this Introduction page to one of three different viewing levels. Here they find the so-called “mega-tables” containing comprehensive data on their various projects and orders, up to and including all individual items. The important information displayed here features, among other things, the scheduled week of shipment and the number of plates ordered, rolled and delivered.
In addition, at the customer’s request, other production and shipment details can be displayed. The information shown is updated twice each day.
Individual configuration of needs-orientated reports
This data can be individually filtered at all three levels in the same way as conventional Excel files, in order to permit drafting of a needs-orientated report: columns can be merged in or out, repositioned, and/or their width modified. This feature is especially advantageous where there are multiple users from a single customer – the Purchasing and the Technology departments, for example: every viewer can configure, store and continue to use – for further reports – individual views in accordance with his or her particular evaluation focuses.
This far-reaching customisation potential also gives the new system its name: myE-Service. The individually compilable reports can be exported as CSV or PDF files at any time. In addition, standardised status reports can also be stored in either – or both – of these file formats.
Comprehensive direct access gives the customer greater planning certainty
The activation of this new service tool is Dillinger’s response to customers’ requests for increasingly greater planning certainty. Thanks to its clear differentiation and up-to-date status, the data provided makes customer communication significantly faster, and thus even more efficient. In addition, the clarity of the system at any desired degree of detail and its needs-orientated customisability facilitate spot-on information handling.
The overwhelmingly positive customer response to myE-Service yet again confirms Dillinger of the correctness of its road to digitalisation of the value chain: in an increasingly complex and volatile world, transparency is more than ever trumps in the successful joint mastering of the challenges of the future.
